Financial services organisations remain a firm favourite for cyber criminals. Industry reports suggest that hackers target financial service firms 300% more often than any other sector – and this situation is unlikely to change. Many companies, especially those in the financial services sector, have now adopted digital strategies to speed up processes and improve security, but savvy cyber criminals are not far behind. Hackers are constantly evolving and seeking new ways to extrapolate valuable data. As the financial services industry comes under threat from new entrants, attention is turning toward digital channel strategies that enhance customer service and engagement. From traditional banks to P2P lenders, organisations are increasingly looking at how new forms of communication – email, mobile apps and text – can be used to support day-to-day processes and complete transactions.