Email Security Solutions | Stop Advanced Email Attacks

HelpSystems Email Security Premium Services

Expert Guidance for Optimal Email Security Protection

You have the tools and protection you need, but what if you have questions or simply want to know if everything is working as it should?

 

That’s why HelpSystems offers a 12-month Email Security Premium Services program, providing you with
personalized, high-value service through a dedicated Technical Account Manager for your organization.

BENEFITSGET STARTED

The Benefits of Premium Services

With regional headquarters in Europe, Asia Pacific and the US, our professionals offer continuous support and resources in your region. Your dedicated professional will understand your email security roadmap – serving as your sole point of contact for questions, issues, and understanding opportunities for security improvements.

You will receive a quarterly support review, coordinated by your Technical Account Manager. This review provides you with an in-depth summary incident report containing any cases raised during the previous quarter, current open case status, and future planning needs for your organization. The review will also allow you the opportunity to provide HelpSystems with feedback so we can continuously improve our support services. 

Conducted by your Technical Account Manager remotely, the annual health check will provide you with observations, analysis, and recommendations in a summary report intended to proactively highlight potential improvements.

A total of 16 hours per year delivered remotely by your Technical Account Manager for additional assistance or training from HelpSystems, including but not limited to: 

  • Implementation of health check recommendations and remediation, if necessary 
  • Suggestions for additional features/functionality, as requested 
  • Installation of additional or replacement servers, if needed 
  • Assistance for any needed upgrades 
  • Delivery of bespoke training or knowledge transfer sessions 
  • Access to documentation, such as troubleshooting 

Get Started

 

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Pricing depends on organization size and requirements.