Technical Support for Fortra's Agari

For urgent matters, please call us at 855-682-1708 
For routine customer inquiries, please submit a
support case to [email protected]



Your World-Class Customer Experience Starts Here

Agari Enablement and Support teams are the guides to help your business objectives succeed on your journey with us, accelerating your email security effort and providing peace of mind.


World class email security experts
World-Class Email Security Experts

The Agari Customer Enablement and Support organization is committed to the success of our customers. We work to ensure that our customers achieve their desired business outcomes through the implementation of our solutions. We are your Trusted Partner, providing end to end support through your entire journey. Our mantra is “No customer left behind.”

Deep Technical, Industry, and Security Expertise

Our subject matter experts have deep technical and email security expertise spanning most industry sectors. You will benefit from our team’s experience from hundreds of deployments at Fortune 500 to mid-size organizations both public and private, across all market segments.

You’ll also harness the insights of our team’s partnership with Agari Cyber Intelligence Division (ACID) research team, leveraging their unparalleled threat intelligence and expertise with Business Email Compromise, identity deception, and other forms of email fraud.

Deep technical industry and security expertise
Trusted partnership
Trusted Partnership

Agari is dedicated to positive customer outcomes. You can count on us to be responsive and actively engaged. Our partnership with sales and product development ensures a cohesive customer experience.

How to Access Agari Support

Leverage Agari's knowledge base
Make a request to our customer team
Manage your cases or open a new one

Our Proven Methodology


Agari is your trusted partner, helping you navigate a successful email security journey. Our best practices implementation process follows a proven approach. Utilizing an end-to-end, collaborative methodology, we guide you through deployment and ensure you achieve your business outcomes.


Our proven methodology

Your Agari Team

All Agari product subscriptions include complementary Onboarding and Enablement, Training, a Customer Success Manager, and Customer Support. You may also choose to include Agari’s premium Email Security Practitioner (ESP) professional service for additional support and to accelerate your time to value.


A technical expert in all aspects of email security provides the customer team with implementation and training services via weekly web conferencing technical working sessions.


A trusted advisor responsible for developing and maintaining the relationship with customer key stakeholders and executive sponsors, such that Agari activities are closely aligned with the customer’s business objectives and strategy.


Our support engineers are highly proficient in both Agari products and IT / messaging infrastructure. They’re skilled analysts committed to solving customer issues. 


Agari Email Security Practitioner Services (ESP) is a premium service designed to accelerate solution adoption and time to value. 

Learn more about the ESP option >